Good character is more to be praised than outstanding talent. Most talents are, to some extent, a gift. Good character, by contrast, is not given to us. We have to build it, piece by piece - by thought, choice, courage, and determination.
H. Jackson Brown, Jr.A friend is someone who knows you and loves you for what you were and who you are, and who also shares your hopes and dreams for who you can become.
H. Jackson Brown, Jr.You can get by on charm for about 15 minutes. After that, you better know something.
H. Jackson Brown, Jr.The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.
H. Jackson Brown, Jr.