How can we help a child change from undependable to dependable, from a mediocre student to a capable student, from someone who won't amount to very much to someone who will count for something. The answer is at once both simple and complicated: We treat a child as if he already is what we would like him to become.

I have great faith in 'ordinary parents.' Who has a child's welfare more at heart than his ordinary parent? It's been my experience that when parents are given the skills to be more helpful, not only are they able to use these skills, but they infuse them with a warmth and a style that is uniquely their own.

If we treat people as they are, we make them worse. If we treat people as they ought to be, we help them become what they are capable of becoming.

Happiness... is not a destination: it is a manner of traveling. Happiness is not an end in itself. It is a by-product of working, playing, loving and living.

When children feel understood, their loneliness and hurt diminish. When children are understood, their love for their parent is deepened. A parent's sympathy serves as emotional first aid for bruised feelings. When we genuinely acknowledge a child's plight and voice her disappointment, she often gathers the strength to face reality.

Whenever I hear about a child needing something, I ask myself, 'Is it what he needs or what he wants?' It isn't always easy to distinguish between the two. A child has many real needs which can and should be satisfied. His wants are a bottomless pit. He wants, for example, to sleep with his parents. He needs to be in his own bed. At Christmas he wants every toy advertised on television. He needs only one or two.

Each of us carries within himself a collection of instant insults.