Those of us who are locked into ineffective expressions of anger suffer as deeply as those of us who dare not get angry at all.
Harriet LernerMany of our problems with anger occur when we choose between having a relationship and having a self.
Harriet LernerBeing able to make a sincere apology - one that says, "Yes, I get it; I screwed up. Your feelings make sense, and I'm taking this seriously" - is at the heart of being successful in leadership, parenting, and friendship, as well as our own integrity and self-worth. And the failure to apologize? Even a good relationship will suffer quietly - because we really feel it when someone won't take responsibility for what they said, or didn't say.
Harriet Lerner