Keep the customer actively involved throughout your presentation, and watch your results improve.

A mediocre person tells. A good person explains. A superior person demonstrates. A great person inspires others to see for themselves.

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.

As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.

Anyone too busy to say thank you will get fewer and fewer chances to say it.

There is no shame in taking pride in achievements or position. But nobody gets to the top alone.

If you wish others to believe in you, you must first convince them that you believe in them.