Keep the customer actively involved throughout your presentation, and watch your results improve.

Exploring how you could make a bad situation worse can sometimes tell you what not to do.

The cost of praising someone is nil - but every psychological study shows the payoff is huge.

Knowledge is not power unless it is used.

No one ever wants to see his or her name linked to anything bad. Conscience is like a baby. It has to go to sleep before you can.

If you don't look ahead, you'll always be behind.

I have never yet met a successful person who hasn't had to overcome either a little or a lot of adversity in his or her life. If life there is a lot of lumps and bumps... a lot of throttling up and a lot of throttling down.