Good intentions aren't enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone.

Many successful people are no more talented than unsuccessful people. The difference between them lies in the old axiom that successful people do those things that unsuccessful people don't like to do.

A dream is just a dream. A goal is a dream with a plan and a deadline.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

You can win more friends with your ears than with your mouth. People who feel like they're being listened to feel accepted and appreciated. They feel like they're being taken seriously and what they say really matters.

There's a place in the world for any business that takes care of its customers-after the sale.

Don't wait for a funeral to pay a compliment. You may not make it in time.