Look in the mirror every day and say, I am in charge. You might not have control over every phase of your life, but you have more control than you realize, and you are responsible for your own happiness and success.

If you want to double your success ratio, you have to double your failure ratio.

I've learned that people will seldom let you down if they understand that your destiny is in their hands, and vice versa.

It isn't the people you fire who make your life miserable, it's the people you don't.

There's a place in the world for any business that takes care of its customers-after the sale.

When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she's doing is valid.

We start out as pretty creative beings... Children let their imaginations take them to place they've never seen and do things that seem impossible. We encourage it as fun and playtime, but we should celebrate it as the potential for great discovery and accomplishment.