"You learn when you listen. You earn when you listen - not just money, but respect.

Exploring how you could make a bad situation worse can sometimes tell you what not to do.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.

Many successful people are no more talented than unsuccessful people. The difference between them lies in the old axiom that successful people do those things that unsuccessful people don't like to do.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.