Failure is not falling down but staying down.

The annals of business are filled with stories of companies that thought they had it made and could milk their enterprises without having to bother about improving their products or services. It's amazing how fast they found their markets disappearing.

You're as old as you behave.

If you can't say yes, it's no. Don't sugarcoat it. Don't talk yourself into yes just to seem like a nice guy. No one ever went broke because he or she said "NO" too often.

The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

There's a place in the world for any business that takes care of its customers-after the sale.

Pessimism doesn't grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities.