As you schedule individual tasks, give yourself a cushion. Mark the due date a few days ahead of the actual deadline so you have time to deal with changes or last-minute emergencies.

There's a place in the world for any business that takes care of its customers-after the sale.

A dream is just a dream. A goal is a dream with a plan and a deadline.

Goals give you more than a reason to get up in the morning; they are an incentive to keep you going all day.

I have ten marathons under my belt, including four New York races and one Boston.

America is ripe for a service revolution.

Good intentions aren't enough. People have good intentions when they set a goal to do something, but then they miss a deadline or other milestone.