To me, job titles don't matter. Everyone is in sales. It's the only way we stay in business.

None of us got to where we are alone. Whether the assistance we received was obvious or subtle, acknowledging someone's help is a big part of understanding the importance of saying thank you.

When you're thirsty, it's too late to think about digging a well.

If you wish others to believe in you, you must first convince them that you believe in them.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Failure is not falling down but staying down.