Don't equate activity with efficiency. You are paying your key people to see the big picture. Don't let them get bogged down in a lot of meaningless meetings and paper shuffling. Announce a Friday afternoon off once in a while. Cancel a Monday morning meeting or two. Tell the cast of characters you'd like them to spend the amount of time normally spent preparing for attending the meeting at their desks, simply thinking about an original idea.
Harvey MackaySouthwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
Harvey MackayA string of successes can kill you if they make you think, 'Hey, I'm smart; I can't make any mistakes'.
Harvey MackayWorrying about the past or the future isn't productive. When you start chastising yourself for past mistakes, or seeing disaster around every corner, stop and take a breath and ask yourself what you can do right now to succeed.
Harvey Mackay