When you kill a little time, you may be murdering opportunity.
The cost of praising someone is nil - but every psychological study shows the payoff is huge.
You do not get what you want. You get what you negotiate.
The bridge between wishing and accomplishing is discipline.
By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.
Don't let ups and downs leave you down and out.