Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Many successful people are no more talented than unsuccessful people. The difference between them lies in the old axiom that successful people do those things that unsuccessful people don't like to do.

You can beat 80% of the competition just by showing up.

Most fears of rejection rest on the desire for approval from other people. Don't base your self-esteem on their opinions.

When an employee asks why the company does things a certain way, and you can explain the logical reason, then the employee knows what she's doing is valid.

Look in the mirror every day and say, I am in charge. You might not have control over every phase of your life, but you have more control than you realize, and you are responsible for your own happiness and success.

You don't have to know everything as long as you know people who know the things you don't