Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Give your subconscious a chance to work by turning your brain off from time to time. Don't focus on work or solving problems constantly.

Ego stops you from getting things done and getting people to work with you. That's why I firmly believe that ego and success are not compatible.

Employee loyalty begins with employer loyalty. Your employees should know that if they do the job they were hired to do with a reasonable amount of competence and efficiency, you will support them.

Ideas without action are worthless.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Pessimism doesn't grow your business or even maintain the status quo. The pessimists on your staff make the job harder for everyone around them. They make difficulties out of opportunities.