Direct your energy toward achieving a goal, and tackle the problems with an emphasis on edging closer to a successful result.

You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

You'll always get the good news; it's how fast you get the bad news that counts.

Decide what your priorities are and how much time you'll spend on them. If you don't, someone else will.

You can't be passionate when you feel like it. You have to be passionate about your job, product or cause all the time. There's no off switch on a tiger.

When you wake up every day, you have two choices. You can either be positive or negative; an optimist or a pessimist. I choose to be an optimist. It's all a matter of perspective.

It's way easier to stay in the comfort zone, especially when things are going good than to go out on a limb and take some risks. My philosophy is exactly the opposite: Sometimes it's risky not to take a risk.