Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

Organizations are communities of human beings, not collections of human resources

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.

If the private sectors are about markets and the public sectors are about governments, then the plural sector is about communities.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

Strategy-making is an immensely complex process involving the most sophisticated, subtle, and at times subconscious of human cognitive and social processes.

You can teach all sorts of things that improve the practice of management with people who are managers. What you cannot do is teach management to somebody who is not a manager, the way you cannot teach surgery to somebody whose not a surgeon.