Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.

Strategy-making is an immensely complex process involving the most sophisticated, subtle, and at times subconscious of human cognitive and social processes.

Basically, managing is about influencing action. Managing is about helping organizations and units to get things done, which means action. Sometimes, managers manage actions directly. They fight fires. They manage projects. They negotiate contracts.

Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense

Everyone is against micro managing but macro managing means you're working at the big picture but don't know the details.