Companies are communities. Theres a spirit of working together. Communities are not a place where a few people allow themselves to be singled out as solely responsible for success.

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Strategy is not the consequence of planning, but the opposite: its starting point.

What I have against M.B.A.s is the assumption that you come out of a two-year program probably never having been a manager - at least for full-time younger people M.B.A. programs - and assume you are ready to manage.

An enterprise is a community of human beings, not a collection of "human resources".

Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense