Companies are communities. Theres a spirit of working together. Communities are not a place where a few people allow themselves to be singled out as solely responsible for success.

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

No job is more vital to our society than that of the manager. It is the manager who determines whether our social institutions serve us well or whether they squander our talents and resources.

An obsession with control generally seems to reflect a fear of uncertainty.

No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.

If the private sectors are about markets and the public sectors are about governments, then the plural sector is about communities.

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.