Customers must recognize that you stand for something.

I do think - as self-serving as it sounds - that I was the right person, given the very, very strong headwind we had from the economy and our own issues, to come back and rewrite the future of the company.

Often, organizations need bold, grand gestures to galvanize people towards a new mission or refocus their attention.

Passionate conviction ... sparks romances, wins battles, and drives people to pursue dreams others wouldn't dare. Belief in ourselves and in what is right catapults us over hurdles, and our lives unfold.

The lifeblood of job creation in America is small business, but they can't get access to credit.

I grew up in a working class family where there was no health insurance. I saw first hand the fracturing of the American dream and the bitterness that comes when there is no hope and a lot of despair. So I wanted to build the company, in a sense, that my father never got a chance to work for.

Every step of the way, I made a point to underpromise and overdeliver. In the long run, that's the only way to ensure security in any job.