Most business people today are not going to invest in the uncertainty that exists in America.

While we are a coffee company at heart, Starbucks provides much more than the best cup of coffee—we offer a community gathering place where people come together to connect and discover new things.

There's this myth that has been exacerbated by others that Starbucks means a $4 cup of coffee, which is not true.

More than anything else, technology will pave the way for innovative change at Starbucks. The bulk of Starbucks' innovation over the next several years will be technology-focused.

We are not in the coffee business serving people, we are in the people business serving coffee.

My biggest concern is that America is drifting towards mediocrity and that people don't recognize - and by people I'm meaning Washington - don't recognize the sense of urgency and the fact that I don't think this is a crisis anymore. I think it's an emergency.

Social and digital media is a bullet train, and that bullet train is not coming home.