I pick up the details that drive the organization insane. But sweating the details is more important than anything else

Blogging and the Internet allow us to engage in a lot more real time conversations as opposed to a one-way dump of information or a message.

The first thing I'd say to women is put aside the guilt. I think we're all genetically programmed to feel guilty for not giving total effort at the job.

My father was an absolutely wonderful human being. From him I learned to always assume positive intent. Whatever anybody says or does, assume positive intent.

In today's world of blogging and tweeting, conversation has become a bit more staccato. In many ways we're more efficient, but I think the amount of longer conversations that radiated more warmth may have gone down.

If you want to improve the organization, you have to improve yourself.

As a leader, I am tough on myself and I raise the standard for everybody; however, I am very caring because I want people to excel at what they are doing so that they can aspire to be me in the future.