Most importantly, we want to create a company where every employee can bring their whole selves to work.

At the end of the day, don't forget that you're a person.

Blogging and the Internet allow us to engage in a lot more real time conversations as opposed to a one-way dump of information or a message.

I think innovation as a discipline needs to go back and get rethought and revived. There are so many models to talk about innovation, there are so many typologies of innovation, and you have to find a good innovation metric that truly captures the innovation performance of a company.

I pick up the details that drive the organization insane. But sweating the details is more important than anything else

Whatever anybody says or does, assume positive intent.

When I was president of the company, I said, 'Okay, I can do this - piece of cake.' Then when you are the CEO, the responsibilities multiply enormously because you worry about everything.