If the customer loves you, the government will have to love you.

If we go to work at 8 a.m. and go home at 5 p.m., this is not a high-tech company and Alibaba will never be successful. If we have that kind of 8-5 spirit, then we should just go and do something else.

I am very interested in bringing companies from everywhere to sell their products in China.

Success and profitability are outcomes of focusing on customers and employees, not objectives.

I know nothing about technology.

If you don't give up, you still have a chance.

A peace talk is always difficult, always complicated.