The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes.

My dream was to set up my own e-commerce company. In 1999, I gathered 18 people in my apartment and spoke to them for two hours about my vision. Everyone put their money on the table, and that got us $60,000 to start Alibaba. I wanted to have a global company, so I chose a global name.

The quality of a good leader therefore is his vision, tenacity, and his capability.

I don't care about revenues.

The most unreliable thing in this world is human relationships.

Without internet, there would have been no Jack Ma, and no Alibaba or Taobao.