The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

If there are nine rabbits on the ground and you want to catch one, just focus on one.

Without internet, there would have been no Jack Ma, and no Alibaba or Taobao.

Don't even trust that you are able to unify what everyone is thinking; it is impossible

Customers first, employees second, and shareholders third.

Success and profitability are outcomes of focusing on customers and employees, not objectives.

I don't want people in China to have deep pockets but shallow minds.