The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

If you've never tried, how will you ever know if there's any chance?

Success and profitability are outcomes of focusing on customers and employees, not objectives.

Opportunities are where the complaints are.

I don't shop online, but my wife buys everything at home. We buy sea crabs, fresh crabs, all kinds of things.

My job is to help more people have jobs.

I know nothing about technology.