Success and profitability are outcomes of focusing on customers and employees, not objectives.

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.

I don't want to be liked. I want to be respected.

My job is to help more people have jobs.

If we go to work at 8 a.m. and go home at 5 p.m., this is not a high-tech company and Alibaba will never be successful. If we have that kind of 8-5 spirit, then we should just go and do something else.

EBay may be a shark in the ocean, but I'm a crocodile in the Yangtze River. If we fight in the ocean, we lose, but if we fight in the river, we win.

I am going to enjoy some other things apart from business.