Success and profitability are outcomes of focusing on customers and employees, not objectives.

I don't want to be liked. I want to be respected.

Luck is very important. Of course you can't wait for luck, because it won't come. While you start a journey, luck may eventually come to you.

My dream was to set up my own e-commerce company. In 1999, I gathered 18 people in my apartment and spoke to them for two hours about my vision. Everyone put their money on the table, and that got us $60,000 to start Alibaba. I wanted to have a global company, so I chose a global name.

Rather than having small smart tricks to get by, focus on holding on and persevering.

Today, making money is very simple. But making sustainable money while being responsible to the society and improving the world is very difficult.

Opportunity lies in the place where the complaints are.