Mediocrity results first and foremost from management failure, not technological failure.

There is a sense of exhilaration that comes from facing head-on the hard truths and saying, "We will never give up. We will never capitulate. It might take a long time, but we will find a way to prevail."

If you have a charismatic cause you don't need to be a charismatic leader.

I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.

Good is the enemy of great.. The vast majority of good companies remain just that - good, but not great.

Discipline should amplify creativity rather than stifle it.

People are not your most important asset....the right people are.