A leader with integrity has one self, at home and at work, with family and with colleagues. He or she has a unifying set of values that guide choices of action regardless of the situation.

Only those leaders who act boldly in times of crisis and change are willingly followed.

There's nothing more demoralizing than a leader who can't clearly articulate why we're doing what we're doing.

The word "story" is short for the word "history." They both have the same root and fundamentally mean the same thing. A story is a narrative on an event or series of events, just like history.

Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

Do what you say you will do.

If we're going to be authentic in our leadership, we will have to be willing to serve, and we have to be willing to suffer.