Wal-Mart, with its legendary focus on customer value in terms of price, is innovating in sustainability. Now, we're beginning to see the mirror image, a convergence, as the not-for-profit sector is beginning to serve more effectively by applying private sector accountability and efficiencies to social needs. This reflects a rising recognition that to serve others best requires more than good intentions; it mandates a focus on real-world results. Bill Gates and Warren Buffett are among the most conspicuous advocates and representatives of this transformation.

Many people become self-conscious when they communicate. Whether it's writing or speaking, they are consumed by anxiety. Self-consciousness is an impediment to what is required to serve an audience effectively. One's goal must be to achieve audience consciousness. To put oneself in their place, to recognize that the value of any communication arises from how it is received by them, not by what it means to the author. Rather than learning a multiplicity of rules for speaking, for example, I would suggest that a focus on serving one's audience will simplify and clarify everything.

Arguably there's no school for any high position of leadership. That said, Theodore Roosevelt was remarkably well prepared for the presidency. He had held executive positions in the military, in local government, in the federal government.

Legal training has been quite useful in developing critical thinking. Whether one attains it in mathematics, philosophy or law, an analytic grounding can add great value in defining and confronting complex problems, or laying out a path to implement a vision.

Ronald Reagan's career was so unusual, so unprecedented, that this would be very interesting to learn, to gain understanding of his way of looking at the world.

When Americans decry our politicians, we must remember that ultimately, politicians reflect us. When we demand more than mediocrity - and the passing comforts it bestows - we will certainly attain it. One hopes and prays it doesn't take an historic crisis for us to demand and reward excellence in public service.

Effective leaders at a high level tend to be skilled actors. Franklin Roosevelt is said to have to quipped, on being introduced to Orson Welles, that they were the two greatest actors in America. The story may be apocryphal, but the message rings true.