Wal-Mart, with its legendary focus on customer value in terms of price, is innovating in sustainability. Now, we're beginning to see the mirror image, a convergence, as the not-for-profit sector is beginning to serve more effectively by applying private sector accountability and efficiencies to social needs. This reflects a rising recognition that to serve others best requires more than good intentions; it mandates a focus on real-world results. Bill Gates and Warren Buffett are among the most conspicuous advocates and representatives of this transformation.

Woodrow Wilson administration ended in tragedy, with his insistence on governing following his disabling stroke. I suspect President Wilson is often graded on a special curve, because many academic historians identify with him as one of their own.

In a time when our nation is engaged in multiple, long-term wars, it's critical that "the military" not become an abstraction to the vast majority of Americans who are not participants.

Any gathering of people requires leadership to cohere, to achieve its potential contribution. What is not needed is a "boss" of yore, directing everyone else's efforts toward "the one best way."

I often encountered books by academics and others who had not actually done what they had written about. They tend to create artificial simplicity; their prose doesn't have the vigor of "lived words." On the other hand, many practitioners lack the context or introspection to make their experiences and understandings transferable - and, in our time, many don't actually write the books they "author." My ideal is to unify theory and practice.

There are people all around us whose lives are masterpieces of service. One thinks of parents working two or three jobs to serve their families and community. So, too, many in the military or in nursing or teaching. As the needs are endless, so are the possibilities of service. Now, more than ever, empowered by the Internet, more of us can serve in more ways than ever before in history.

Effective leadership relationships at a high level include the insertion of a degree of distance from those being served. That may be part of what President Ronald Reagan referred to when he mused that he didn't see how anyone could be president who wasn't an actor.