Pop music thrives on repetition. You know a song's a hit when you've heard it so often that you'll be happy never to hear it again.
James SurowieckiDeveloping countries often have hypertrophied bureaucracies, requiring businesses to deal with enormous amounts of red tape.
James SurowieckiIn conditions of uncertainty, humans, like other animals, herd together for protection.
James SurowieckiNo decision-making system is going to guarantee corporate success. The strategic decisions that corporations have to make are of mind-numbing complexity. But we know that the more power you give a single individual in the face of complexity and uncertainty, the more likely it is that bad decisions will get made.
James SurowieckiA consumer-finance agency is a good thing, but it would do well to teach consumers a simple lesson: if you don't understand the deal you're making, don't make it.
James SurowieckiOn the simplest level, telecommuting makes it harder for people to have the kinds of informal interactions that are crucial to the way knowledge moves through an organization. The role that hallway chat plays in driving new ideas has become a cliche of business writing, but that doesn't make it less true.
James Surowiecki