Talent matters. Systems matter. Strategies matter. We can't just bring nice people together and think we're going to solve the world's problems.

Excellence requires us to prepare in advance.

I have to look at our staff and ask the hard question - Would I hire them again?

Walk humbly but walk confidently. People want to follow confident, humble leaders.

I want you to be a connoisseur of great questions? Here's one - what would we do if we had no money?

The church should train the Ritz Carlton on how to serve people.

What's it like to be on the other side of me?