The church should train the Ritz Carlton on how to serve people.

We've got to build scale. We're going to hire the best people, build the best systems, and find solutions.

Charitable giving in the United States has remained at 2% of GDP since 1970.

Fundraising requires looking someone eye-to-eye and say, "Will you help me" and don't say another thing. Just listen to them.

For profits think, "We've got to find that finest talent available, pay them what they're worth, and put them into their daily solutions. " Apply the Who to the What.

Talent matters. Systems matter. Strategies matter. We can't just bring nice people together and think we're going to solve the world's problems.

I love everybody but I don't have to hire everybody.