Insight is 'mental vision,' one of the ways in which the mind escapes the limits of the obvious or the familiar.

Anger is a response that can lead to harm if we don't evaluate what we are upset about. Ask yourself what you are afraid of, as anger is almost always fear in disguise. If we think something or someone threatens us, we feel fear-fear that we are inadequate, that our lives are out of control, that things won't go our way. Then we fight. Find out what you're upset about. We rarely are upset for the reason we think.

People who think in absolutes usually don't listen to anyone but themselves. They resist new ideas and try to preserve the status quo.

Insight is 'mental vision,' one of the ways in which the mind escapes the limits of the obvious or the familiar.

Learning how to respond to and master the process of change - and even to excel at it - is a critical leadership skill for the twenty-first century. Constant, rapid change will be a fact of life for all of us.

If you had to choose only two qualities to get you through times of change, the first should be a sense of self-worth and the second a sense of humor.

Rush hour brings out the worst in some people. They make faces, gesture, yell, call names, bump you with their car, and lean on their horn over the slightest perception that they are right and you are wrong. If you take any of these signals seriously, you can be hurt every time you drive. If you cannot crack a joke within a few minutes of rear-ending someone on the freeway, don't go out there.