Success is not a destination that you ever reach. Success is the quality of your journey.

Learning how to respond to and master the process of change - and even to excel at it - is a critical leadership skill for the twenty-first century. Constant, rapid change will be a fact of life for all of us.

You can speed up your life if you want to - that's easy. Winding down is what's hard.

The journey toward the heart is always a journey home.

People are beginning to realize that self-knowledge is not an end in itself. It's for the purpose of better relationships, so that we can give to our community. You can give from overflow. It's very hard to give from emptiness. . . . People who avoid self-knowledge cause a great deal of pain to themselves as well as to their families and friends.

Rush hour brings out the worst in some people. They make faces, gesture, yell, call names, bump you with their car, and lean on their horn over the slightest perception that they are right and you are wrong. If you take any of these signals seriously, you can be hurt every time you drive. If you cannot crack a joke within a few minutes of rear-ending someone on the freeway, don't go out there.

The average person's short-term memory can hold only five to seven bits of data at any one moment. If you put more items in, others fall out. The older you are, the more you have crammed into those memory circuits. Twenty-five-year-olds can remember things because they still have empty space. Some of us take our children to the supermarket in the hope they will remember why we are there.