We say that word [bureaucracy] with such contempt. But it's that contempt that keeps this thing that we own and we pay for as something that's working against us.

If you dont tolerate any risk, you can never innovate.

[The Internet generation is] not fighting that battle about who gets to speak; they all get to speak.

A neighbor is a far better and cheaper alternative to government services.

We're not going to fix government until we fix citizenship.

Our ability to do great things with data will make a real difference in every aspect of our lives.

You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.