We say that word [bureaucracy] with such contempt. But it's that contempt that keeps this thing that we own and we pay for as something that's working against us.
When one neighbor helps another, we strengthen our communities.
We cant do without government, but we do need it to be more effective.
Government is like a vast ocean and politics is the six-inch layer on top.
We're not going to fix government until we fix citizenship.
You might not think of something like TurboTax as a civic venture, but that product took a confusing interface to a government process and made it simpler and easier to use for citizens.