Some people we define as trolls are just critics. Sometimes they have a point. And I hear them. But for the ones who comment "I want to kill you in your sleep," I respond to them too.

Writing is my therapy. In addition to my real therapy. God knows where I'd be without it. I'd probably still be at my last job, working in HR at a religious organization. I was horribly miscast.

I once threw myself a surprise party on Twitter because I was lonely. It was awesome. Thousands of people showed up and then Wil Wheaton and I made a bunch of monkey-ponies. It was the most successful surprise party I've ever thrown in my life. It was also the only surprise party I've ever thrown in my whole life.

One of the most important things I learned is forging a rapport with someone at your insurance company. Know their names. You'll eventually get someone who will tell you, "This is how you do an appeal. This is what you need to say in your letter. " You can also always go to the ER to get whatever you need to tide you over for a few days.

I was having problems with depression and anxiety disorder, and it felt like not blogging about it was creating a false history. When I did finally share the problems I was having, I was shocked - not only by the support that was given to me, but also by the incredible amount of people who admitted they struggled with the same thing.

When someone writes something hateful and threatening I respond with something like, "I want to be so much like you; I want to wear your skin." By messing with them in that way you change what they're selling. They won't share it. And it halts the conversation. Or I'll change it to "Jenny, you're like a rose bush that grew a watermelon." They come back pissed off and write, "I didn't say that!"

People assume that because I'm a girl and my blog is hot pink that my readership is 90% women, but it's not. It's probably only about 65%. When I do tours, it's pretty much the same thing: it's about one-third guys.