Everyone is panicked about the transition to mobile. I don't lose any sleep whatsoever.

When Yelp first took off, our rankings on Google would fluctuate wildly.

Theres simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is its the whole picture that counts.

You have to be very nimble and very open minded. Your success is going to be very dependent on how your adapt.

Everyone is panicked about the transition to mobile. I don't lose any sleep whatsoever.

In the very beginning, Yelp started as a service where we really didn't think people would write reviews for fun. The whole concept of user-generated content was pretty nascent in 2004.

If somebody writes a review of a dry cleaner, that piece of content is not wildly viral. It's not like a viral video that can spread across the world in a matter of minutes, so as a result, each market is almost an island unto itself.