But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

The more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions.

A journalist and an information architect face exactly the same problem - how to give shape to the pile of information in front of you in a way that will make it easy and natural for people to comprehend. I can't imagine any better preparation for the work I do now.

Effective communication is a key factor in the success of your product.

Building technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.

Ajax isn't a technology. It's really several technologies, each flourishing in its own right, coming together in powerful new ways.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.