But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

Google is making a huge investment in developing the Ajax approach.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

A journalist and an information architect face exactly the same problem - how to give shape to the pile of information in front of you in a way that will make it easy and natural for people to comprehend. I can't imagine any better preparation for the work I do now.

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with.

The more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.