If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.
Jesse James GarrettBuilding technical systems involves a lot of hard work and specialized knowledge: languages and protocols, coding and debugging, testing and refactoring.
Jesse James GarrettProblems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.
Jesse James GarrettUser-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.
Jesse James GarrettThe more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions.
Jesse James GarrettI'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.
Jesse James GarrettMy job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.
Jesse James GarrettBut despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.
Jesse James GarrettAlso, if nothing else, writing this book has really changed the way I experience bookstores. I have a whole different appreciation for the amount of work packed into even the slimmest volume on the shelves.
Jesse James GarrettA journalist and an information architect face exactly the same problem - how to give shape to the pile of information in front of you in a way that will make it easy and natural for people to comprehend. I can't imagine any better preparation for the work I do now.
Jesse James GarrettAt Adaptive Path, we've been doing our own work with Ajax over the last several months, and we're realizing we've only scratched the surface of the rich interaction and responsiveness that Ajax applications can provide.
Jesse James GarrettA good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints werenโt really there to begin with.
Jesse James GarrettBut the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.
Jesse James GarrettAs much as we may want to withdraw into a world of pure problem solving, we have to acknowledge that the most successful architectures are the ones you can actually convince someone to implement.
Jesse James Garrett