Google is making a huge investment in developing the Ajax approach.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

My job involves a lot of different skills now - I'm as much entrepreneur and management consultant as anything else these days - but IA is still my favorite part of the work I do.

Content is often the reason users come to your site.

Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

The more everybody knows about all aspects of the problems we face, the better off all of us will be. Less time spent explaining things means more time for coming up with creative solutions.