Google is making a huge investment in developing the Ajax approach.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

Giving something your time isn't the same as giving it your attention.

Problems with visual design can turn users off so quickly that they never discover all the smart choices you made with navigation or interaction design.

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with.