Effective communication is a key factor in the success of your product.

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

Ajax is an important development for Web applications, and its importance is only going to grow.

A good designer can create a design that accommodates all the constraints and still delivers an elegant, satisfying experience to the user. A great designer can go beyond this and create a design that demonstrates that some of those constraints weren’t really there to begin with.

Content is often the reason users come to your site.

Giving something your time isn't the same as giving it your attention.