Anything a customer can do for themselves is where service stops and relevance begins.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Intuition is educated by experience and employed by curiosity.

Anything a customer can do for themselves is where service stops and relevance begins.

Trust is a good business practice.

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

How are you managing the velocity of change?