Intuition is educated by experience and employed by curiosity.
Anything a customer can do for themselves is where service stops and relevance begins.
How are you managing the velocity of change?
Trust is a good business practice.
In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.
Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.