How are you managing the velocity of change?

In the marketplace, small businesses are the face and voice of humanity, which provides them with a great advantage in the Age of the Customer.

Trust is a good business practice.

Intuition is educated by experience and employed by curiosity.

Even if your company’s financial condition can withstand the inefficiency of quality service, your brand likely won’t.

Anything a customer can do for themselves is where service stops and relevance begins.

How are you managing the velocity of change?