Love. It isn't very popular in technical circles to say a lot of mushy stuff about love, but frankly it's a very very important part of what holds our project together.

The Internet is allowing for us to really experience people in some of the most distant places in the world - as other people just like us. So get to know people, seek out bloggers from a country you're kind of curious about. It's about building empathy and breaking through to the point of recognizing people as people.

Things work well when a group of people know each other, and things break down when it's a bunch of random people interacting.

I have always liked the idea of going to print because a big part of what we are about is to disseminate knowledge throughout the world and not just to people who have broadband.

In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.

Most people are good. They may not be saints, but they are good.

Frankly, and let me be blunt, Wikipedia as a readable product is not for us. It's for them. It's for that girl in Africa who can save the lives of hundreds of thousands of people around her, but only if she's empowered with the knowledge to do so.