In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.

Wikipedia is the #5 site on the Web and serves 450 million different people every month - with billions of page views.

I am really accessible.

Dialing down is not an option for me.

There's kind of this real social pressure to not argue about things.

People who have achieved a public voice find it a mixed bag.

If I had some information, the last thing I would ever do with it is send it to Wikileaks.