In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.

There's plenty of rude stuff online. People say things online that they would be ashamed to say face to face. If people could treat others as though they were speaking face to face, that would be huge.

We've seen how grassroots journalism by blogs has had an impact at various points politically, as ordinary people have amplified stories that were being ignored by the traditional press.

I'm a big advocate of freedom: freedom of speech, freedom of expression, freedom of thought.

I think people have to recognise that the traditional modes of authority weren't that great.

Wikipedia is the #5 site on the Web and serves 450 million different people every month - with billions of page views.

The core of Wikipedia is something people really believe in. That is too valuable for the world to screw it up.