Something is usable if it behaves exactly as expected.

Remember, just because Microsoft can do something, doesn't mean you can. Microsoft makes their own gravity. Normal rules don't apply to them.

That's another flaw with performance-based rewards: They are easy for one of your competitors to top.

A user interface is well-designed when the program behaves exactly how the user thought it would.

Shipping is a feature. A really important feature. Your product must have it.

Indeed one of the best ways to deflect attacks is to make it look like they're succeeding. It's the software equivalent of playing dead.

Good software, like wine, takes time.