Three things a leader or manager should be thinking: What's happening? What's not happening? and What can I do to influence the outcome?

Communication comes with practice. As a leader you must speak the truth; listen for understanding; and learn from what you hear and do not hear.

The deepest principle in human nature is the craving to be appreciated."Mark McCormack, Author and sports entrepreneur"Psychologists tell us that money is a satisfier, not a motivator... Recognition is. That's why we do what we do... Recognition is critical to self-esteem. Without it, we feel undervalued, even insignificant. Money is nice, sure. But once you establish a basis of monetary rewards, without the accompanying verbal and social affirmation, the employee will quickly become disgruntled and ask for more. Eventually, more will never be enough.

Leaders who lead purposeful organizations are those who put people first. No, it's not a cliché when they actually do it. It means they set clear expectations, provide adequate resources, coach for success, and evaluate for results.

Three things a leader or manager should be thinking: What's happening? What's not happening? and What can I do to influence the outcome?

Solution = Conflict + Collaboration

Heroism is not blind courage: it is selfless action. it is knowing the odds are stacked against you, but feeling that you must do what you do for the good of others.