All leaders must be good communicators. But let's be clear, communications is not the same as oratory. Let me give you an example. General George C. Marshall was an exemplary public servant and military officer. He helped mobilize our nation for the Second World War and helped lay the foundation for peace as Secretary of State. He communicated through words, but more loudly through his actions.
John BaldoniThree things a leader or manager should be thinking: What's happening? What's not happening? and What can I do to influence the outcome?
John BaldoniThe deepest principle in human nature is the craving to be appreciated."Mark McCormack, Author and sports entrepreneur"Psychologists tell us that money is a satisfier, not a motivator... Recognition is. That's why we do what we do... Recognition is critical to self-esteem. Without it, we feel undervalued, even insignificant. Money is nice, sure. But once you establish a basis of monetary rewards, without the accompanying verbal and social affirmation, the employee will quickly become disgruntled and ask for more. Eventually, more will never be enough.
John BaldoniLeaders do not motivate per se. They create conditions for people to motivate themselves. They do it by communicating clearly, setting clear expectations, following through and recognizing performance.
John BaldoniLeadership is the behavior each of us exerts when we take responsibility for our actions and their consequences.
John BaldoniPurpose needs to be nurtured. It gains resolve when faced with adversity. The ability to overcome obstacles and challenges is daunting but when accomplished gives us a great feeling of achievement. At the same time we need to nurture purpose by exposing ourselves to new opportunities. We need to learn continuously and we need to teach what we learn to others. Such things like that, and many more, help shape and develop the sense of a leader's purpose so that he or she can provide greater service to the organization.
John Baldoni