People knowledge is much more important than mere product knowledge.

If you treat every person you meet as if he or she were the most important person in the world, you'll communicate that he or she is somebody - to you.

Pastors need to find their place in the community of believers by spending time with God.

Most people don't like change. They revolt against it unless they can clearly see the advantage it brings. For that reason, when good leaders prepare to take action or make changes, they take people through a process to get them ready for it.

If you think you are the entire picture, you will never see the big picture.

Few things build a person up like affirmation. According to Webster’s New World Dictionary, Third College Edition (Simon and Schuster, 1991), the word affirm comes from ad firmare, which means “to make firm.” So when you affirm people, you make firm within them the things you see about them. Do that often enough, and the belief that solidifies within them will become stronger than the doubts they have about themselves.

Most people who want to get ahead do it backward. They think, 'I'll get a bigger job, then I'll learn how to be a leader.' But showing leadership skill is how you get the bigger job in the first place. Leadership isn't a position, it's a process.