If you wouldn't follow yourself, why should anyone else?

Do something you hate every day, just for the practice.

The greatest of all insights is that we cannot be tomorrow what we do not do today.

Courage and initiative come when you understand your purpose in life.

Relational skills are the most important abilities in leadership.

The bottom line in managing your emotions is that you should put others – not yourself – first in how you handle and process them. Whether you delay or display your emotions should not be for your own gratification. You should ask yourself, What does the team need? Not, What will make me feel better?

COMMUNICATION: If I had to pick a first rule of communication-the one practice above all others that opens the door to connecting with others-it would be to look for common ground. Too often people see communication as the process of transmitting massive amounts of information to other people. But that's the wrong picture. Communication is a journey. The more that people have in common, the better the chance that they can take that journey together.