Most change initiatives either fail or fall far short of original (perhaps unrealistic) expectations. More often than not, resistance is cultural in nature, the result of what James O'Toole so aptly characterizes as "the ideology of comfort and the tyranny of custom."
John DalyNobody can know what's in my heart. Nobody can know what I'm thinking. I know what I've got to do.
John DalyThe only way I'll ever make the Ryder Cup team is when I become captain; then I can name myself to the team.
John Daly