The role of a leader is to serve his people. We absolutely must first serve the people who we want to lead. They must be able to rely on the leader as much as we hope to rely on them.

When your team questions your competence, your ability to influence is shot.

One of the most wonderful things you can do in this world is forgive others. We are designed to have flaws and make mistakes. If we emulate God, we are led to forgive. Giving someone the ability to recapture their dignity can transform lives. Do it often.

When your team questions your motives and methods, you have lost their trust and you will not be able to influence them.

Don't make your audience play Jeopardy. Giving your answer before asking the question puts your audience at a disadvantage. It will also reveal your biases. Make it clear what question you are trying to answer first. Then allow your audience to engage in answering the question too.

My role as CEO is to protect the company AND nurture it to grow.

If your team does not truly believe that you care about them, they will not follow you.